Frequently Asked Questions

The sooner, the better.

For wedding cakes, we recommend booking approximately 3–6 months in advance. We accept a limited number of custom cake orders each week, and popular periods—particularly March, October and November—can book out quickly.

For cakes available through our Shop Online, we recommend placing your order at least 7 days before your preferred pickup date.

Yes. If you know your event date but haven’t finalised your cake design yet, you may secure your date with a $50 non-refundable Save the Date deposit.

When your final order is confirmed, the $50 will be credited towards the required 20% booking deposit.

For Design Cakes and Wedding Cakes, please submit an enquiry through our website with as much information as possible, including your event date, guest numbers, preferred design and reference images.

We’ll review your enquiry, confirm availability and provide a personalised quote. From there, we can refine the design and final details together. Once the booking deposit has been paid, your order will be confirmed.

For cakes available through Shop Online, simply select your cake, choose your available pickup date and time, add any available customisation details and complete your purchase online.

You’ll receive an order confirmation by email. If we need to clarify anything about your order, we’ll contact you directly.

We offer a wide range of cake flavours and fillings.

View our full Flavours menu →

You may choose one flavour per tier.

For example, a three-tier wedding cake can have up to three different flavours.

Our menu includes a carefully selected range of cake and filling combinations. In some cases, we may be able to mix and match flavours from our existing menu to create a combination that better suits your preferences.

If you have something specific in mind, please include it in your enquiry and we’ll let you know what is possible.

Yes. Faux tiers can be used to create a larger or more dramatic wedding cake while adjusting the amount of real cake required.

Please note that faux tiers do not always significantly reduce the overall price, as the same finishing and decorative work is still required.

We can recommend the best combination of real and faux tiers based on your guest numbers, venue and preferred cake proportions.

Design Cakes & Wedding Cakes
Available: Monday, Thursday, Friday, Saturday and Sunday
Not available: Tuesday and Wednesday

Classic Cakes
Available: Monday and Wednesday–Sunday
Not available: Tuesday

Monday: 9:00 AM – 5:00 PM
Tuesday: Closed
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 8:00 AM – 5:00 PM

Pickup times are subject to availability when placing your order.

Delivery is available for Wedding Cakes and cakes with three or more tiers.

All other cakes are store pickup only.

Delivery availability and fees depend on the venue location, cake size and setup requirements.

In some cases, yes. This depends on the cake design and decorations.

Cakes decorated with certain fresh flowers, fresh fruit or other delicate elements may be best collected on the day of the event.

If you need to collect your cake the day before, please let us know and we can recommend suitable decoration options.

Yes. A 20% non-refundable booking deposit is required to confirm Design Cake and Wedding Cake orders.

If you know your event date but haven’t finalised your cake details yet, you may secure your date with a $50 non-refundable Save the Date deposit.

When your order is finalised, the $50 will be credited towards the required 20% booking deposit.

The remaining balance must be paid in full at least 14 days before the scheduled pickup or delivery date.

We understand that plans can change. Our cancellation policy is based on how close the cancellation is to your scheduled pickup or delivery date.

• 14 days or more before: The balance paid will be refunded, excluding the non-refundable booking deposit.
• 8–13 days before: 50% of the balance paid after the deposit will be refunded.
• 7 days or less before: Payments are non-refundable.

Any custom items or third-party products purchased specifically for your order may also be non-refundable.

The Save the Date deposit and booking deposit are non-refundable.

Yes. Requests to postpone or reschedule your order must be made at least 7 days before the original pickup or delivery date.

Date changes are subject to our availability, and we cannot guarantee that your preferred new date will be available.

If we are unable to accommodate the requested new date, our standard cancellation policy will apply.

We have selected gluten-free options available on our menu.

Please let us know about any dietary requirements when placing your order so we can advise which options may be suitable.

We will accommodate dietary requests where possible. However, all of our cakes are prepared in the same kitchen, so we cannot guarantee an allergen-free environment or the complete absence of traces of allergens.

Some dietary substitutions may incur an additional charge.

Customers with severe allergies should contact us before ordering.

If you experience an issue with your cake, please contact us within 24 hours of collection or delivery and provide clear photos so we can review the matter promptly.

Nothing in our cancellation or refund policy excludes or limits any rights you may have under the Australian Consumer Law.

For custom cakes and wedding cake enquiries, please contact us through our website enquiry form or by email.

Cake consultations are available by appointment only.